Privacy Policy

 

1. Introduction

 

At Zuoma, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our products, services, websites, or applications. By using our offerings, you consent to the practices described in this policy.

2. Information We Collect

 

• Personal Information: When you engage with Zuoma, we may collect personal details such as your name, contact information (including email address, phone number), shipping and billing addresses, and payment information. This information is essential for processing orders, providing customer support, and facilitating transactions.

 

• Usage Data: We also gather information about how you use our products and services. This includes data on your operating system, device type, browser type, IP address, and the actions you take within our applications or on our websites. Such usage data helps us improve our offerings, troubleshoot issues, and personalize your experience.

3. How We Use Your Information

 

• To Provide Services: Your personal information is used to fulfill your orders, dispatch products, and provide after-sales support. We ensure that your shipments reach you accurately and promptly, and any service requests are addressed efficiently.

 

• For Improvement and Innovation: The usage data we collect enables us to analyze trends, identify areas for improvement, and develop new features and products. By understanding how you interact with our offerings, we can enhance their functionality and usability.

 

• Communication: We may use your contact information to send you important notifications, updates about our products and services, promotional offers, and newsletters. You can opt out of promotional communications at any time.

 

4. Information Sharing

 

• With Service Providers: Zuoma may share your information with third-party service providers who assist us in operating our business. These include shipping companies, payment processors, IT support teams, and marketing agencies. We ensure that these providers adhere to strict confidentiality and security requirements.

 

• Legal Requirements: In certain circumstances, such as in response to a legal subpoena, court order, or government request, we may be compelled to disclose your information. We will only do so to the extent required by law and will take all necessary steps to protect your rights.

 

5. Data Security

 

We employ industry-standard security measures to protect your information from unauthorized access, use, alteration, or disclosure. This includes encryption technologies, secure server environments, access controls, and regular security audits. Our team is constantly vigilant to safeguard your data and maintain the integrity of our systems.

 

6. Your Rights

 

• Access and Correction: You have the right to access the personal information we hold about you and request corrections if any inaccuracies are found. You can contact us through our provided channels to exercise this right.

 

• Opt-Out: As mentioned earlier, you can opt out of promotional communications at any time. Additionally, you can request that we limit the use of your information in certain ways, subject to legal limitations.

 

7. COOKIES

 

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

 

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 

_secure_session_id, unique token, sessional

 

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 

8. Changes to This Policy

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

9. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at [contact email address] or [phone number]. We are happy to assist you and address your privacy-related inquiries.

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@Zuoma.com.cn